Refund Policy
Last updated: August 16, 2026
1. Overview
This Refund Policy explains when you're entitled to a refund for a Grafix subscription. It's part of, and should be read together with, our Terms of Service.
2. Free Trial
New accounts include a 7-day free trial. You won't be charged during the trial, and you can cancel anytime before it ends from your account's billing portal to avoid being charged. Once the trial ends, your subscription begins automatically and is billed in advance.
3. General Policy
Subscriptions are billed monthly or yearly in advance. Because you can cancel at any time and access continues until the end of the current billing period, we do not provide partial refunds for unused time except where required by law or described below.
4. When You're Eligible for a Refund
We'll issue a full refund if you were charged in error (for example, a duplicate charge) or if a verified technical issue on our side prevented you from using the Service during a billing period. Contact us within 14 days of the charge to request one.
5. How to Request a Refund
Reach out through our contact form on the Help page with the email address on your account and the date of the charge in question. We aim to respond within 2 business days.
6. Processing and Chargebacks
Approved refunds are processed by our payment processor and merchant of record back to your original payment method, and can take 5-10 business days to appear. If you have a billing concern, please contact us before opening a chargeback with your bank -- we're able to resolve most issues directly and faster.
7. Changes to This Policy
We may update this Refund Policy from time to time. If we make material changes, we will notify you by email or through the Service.
8. Contact Us
If you have questions about this Refund Policy, please reach out through our contact form on the Help page.